Business Automation Solutions - Productivity Solution Series

Productivity Solution Series
	Our Productivity Solutions Series (PSS) provides your organization with a variety of customer relationship management (CRM) tools for common sales, marketing and customer service needs. Each solution is a comprehensive set of capabilities integrated with GoldMine, one of the leading customer relationship management software products. Our solutions simplify access to information through wireless PDA and Internet integration and enable mass communication, providing benefits to all areas of your organization.
The PSS manages and makes measurable the process of connecting one-to-one with your customers via email, personalized Web content and mobile devices. Our solutions provide closed-loop marketing automation, tracking and reporting, enabling and optimizing personalized e-content delivery.
By integrating customer data analysis, campaign management, and personalization, we enable you to more effectively locate, communicate to and respond to your most valuable customers. Building this one-to-one relationship with your customers is essential to achieve business goals, increase profitability, loyalty and customer lifetime value.
SALES	Opportunity Pipeline Forecasting & Reporting Simplified Call Reporting and Key Issue Notifications Lead Management --- Distribution, Follow-up and Tracking Automated Web Inquiry Management---- Response & Tracking Document Automation --- quotations, follow-up with automatic database updates & action/delegation (ProDOCTivity Automated Documents™)
MARKETING	Print, Fax & E-mail Promotion Campaign --- execution, tracking & results measurement Mailing List Management – data import, de-dupe, assignment and follow-up Database Profiling --- customer segmentation and analysis reports Campaign Management --- measure the effectiveness of each print, e-mail or fax campaign you execute to identify best ROI results
CUSTOMER SERVICE	Service & Support --- issues management & call incident reporting Accounting Integration --- link information from your accounting system to enable account level ROI measurement Tracking Key Business Measures --- exception management alerts, action assignment and reporting (E-Lert™)