Highlights: A streamlined sales follow-up process keeps ticket sales reps on track with their clients and prospects. This module manages group and season ticket client information, tracks current and past seat assignments and account interactions can be logged and shared by anyone who needs to respond to client inquiries.  Ticketing System integration facilitates sharing account information without the need for duplicate entry. Inquiries from your web site are captured directly into the database and immediately distributed to your sales group for timely follow-up. Automatic sales rep assignment of new leads can be incorporated, resulting in a very short timeframe from the initial inquiry to response by sales. 

Capabilities:

• Track the source of all new ticket sales inquiries as they are entered into the database

• Sales reps can print mailing labels as well as send fax or e-mail responses from their desk with the click of one button

• Data is easily transferred to and from other ticketing systems to eliminate duplicate data entry

• Special Microsoft Word custom ticket order entry forms for season & group purchases enable quick, reliable data entry

• Data subsets can be accessed by each sales rep to isolate accounts they wish to see, manage or communicate with

• Sales rep call lists can be easily built with random account assignment of purchased lists 

• Rep sales pipelines can be managed through forecasting of key sales opportunities

• Standard letters and ticket order forms are quickly and accurately created from templates accessible by each sales rep

• Season and group ticket inquiries from a web site form generates sales leads; auto response and rep allocation shorten the sales cycle

• Special reporting allows management to instantly measure results of calling efforts

• Integration with your web site enables leads to be captured directly into your database and assigned for immediate follow-up

Key Benefits: The ability to track information and interaction with season, group and premium seat customers provides your organization with an effective way to mine your database and identify cross-sell opportunities. These opportunities can then be pursued with personalized and timely communication using print, fax and e-mail which enables teams to follow-up on more sales.  Sales reps who can stay on track with their sales process by taking  advantage of a tool to keep them organized and streamlining their administrative efforts.  Fresh new leads can be quickly distributed to the sales group from web site inquiries to shorten the response cycle.